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Airport Disruptions

Airport Delays - The Inside Story

“As one of the UK’s leading, most innovative independent travel companies Travel Counsellors are leading the campaign for immediate improvements to the way UK airports are operated. We are calling on all industry bodies to acknowledge the fact that current delays, created by poor processes and insufficient staff numbers, are unacceptable. I fully appreciate the efforts of the government and airlines to impose increased security procedures and recognise that these are in place for all of our safety.

However, I do not believe by adopting these we have to accept the lengthy queues that are becoming commonplace. In my opinion it’s the airports that are being irresponsible. They have the opportunity to show how efficiently they can overcome the problems of security through implementing better procedures, but at the same time having a system and a process that does not deter travellers.

The industry must now with one voice insist that airports look at improving their security processes, as otherwise they will unwittingly deliver to the terrorists the grid lock of travel that they so crave.

The intention of the website is not to show a mean average of airport delays, as the nature of the site attracts customers who feel that the wait is unreasonable. However airports do measure an average delay and we believe the industry’s yardstick for customer service is flawed - it should always be maximum wait times, not average. An airport may show that 85% of its passengers wait for 12 minutes or less. But nobody visiting a restaurant would expect to be told that 15% of food will be delivered late to the table would they?

We are giving you the chance to have your say. If you have suffered at the hands of airport delays, whether it be at check-in or security, please let us know about it by filling in the on-line forms provided. We need to make UK authorities take action and with your feedback and support, we can really make a difference.”

David Speakman, Chairman Travel Counsellors Plc

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Your Name:

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Date of Travel:

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Are you a client of Travel Counsellors?

Select the approximate time passing through
each of the following:

1. Check-In

Delay Hr Mins
* Airline

2. Security

Delay Hr Mins
* Outbound Airport

3. Immigration (UK airport Inbound)

Delay Hr Mins
Return Date *
Inbound Airport

I am happy to leave my telephone number, and be contacted by members of the press about my experience.

Travellers Comments:

UK Airport Guide For Security Duration

No Delays

Delays

League Table Snapshot
Top 5 Shortest Delays		Top 5 Longest delays
	London City		Heathrow
	Glasgow		Manchester
	Birmingham		Luton
	Edinburgh		Stansted
	Coventry		Gatwick

Media and Airport News

Manchester Airports Group considers Gatwick purchase Manchester Airports Group (MAG) is said to be considering a bid to buy Gatwick Airport.	BA executives depart following T5 problems Two British Airways executives have lost their jobs following the well-documented problems handling luggage when Terminal 5 opened at Heathrow Airport.	United Airlines launches UK to Denver service United Airlines has launched a new direct service from the UK to Denver, Colorado, thanks to the open skies agreement, which deregulated transatlantic routes recently.	Terminal 5 suffers long-haul delay The launch of Terminal 5 at Heathrow suffered another setback today - as it was announced that the move of long-haul services to the new building has been delayed.	Snow leads to delays at Heathrow Over 100 flights were cancelled at Londons Heathrow Airport yesterday (April 6th) due to the severe weather.

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