East Midlands
Airport
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Delays over the last 2 months
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Date
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Security
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Immigration
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Best Airline
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Worst Airline
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| 30/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 27/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 24/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 21/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 18/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 15/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 12/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 09/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 06/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 03/07/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 30/06/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 27/06/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 24/06/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 21/06/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 18/06/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 15/06/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 12/06/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 09/06/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins | | 06/06/2010 | 1 Hr 30 Mins | 0 Mins | Other - 0 Mins | Other - 0 Mins |
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Travellers Comments on
East Midlands
Airport
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| | Posted on 23 December 2008 19:54 | | | | Arrived at east midlands in plenty of time to fly to rome for a christmas shopping /weekend break and because of the delays at security missed the flight. Found out later not covered on travel insurance for security delays so lost everything .would never fly from east midlands again . | | ............................................................................................................................................................................................. |
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| | Posted on 31 August 2008 08:26 | | | | I use East Midlands regularly and always find it a pleasant experience. The staff are courteous and helpful. It is one of the few ‘friendly’ airports left in the country. | | ............................................................................................................................................................................................. |
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| | Posted on 29 April 2008 12:34 | | | | Best airport in the country, just thought you needed to know. | | ............................................................................................................................................................................................. |
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| | Posted on 11 April 2008 09:11 | | | | Very slick airport | | ............................................................................................................................................................................................. |
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| | Posted on 19 March 2008 13:34 | | | | EVERY TIME I LAND AT NOTTINGHAM EAST MIDLANDS AIRPORT THERE NEVER APPEAR TO BE ANY TRANSFER VEHICLES READY. ON THE 13TH JANUARY AFTER ARRIVING 15MINUTES EARLY I HAD TO WAIT ON THE AIRCRAFT A FURTHER 10MINUTES TILL THE BUS WAS AVAILABLE. WHEN I ARRIVED AT IMMIGRATION THERE WAS 3 DESKS OPEN TO SERVICE PEOPLE ARRIVING ON 5 DIFFERENT AIRCRAFT. PEOPLE WERE QUEUING OUTSIDE THE IMMIGRATION HALL. FROM ARRIVING AT 23.40, TAKING INTO ACCOUNT THE DELAY OF TRANSPORT PLUS THE QUEUE IN IMMIGRATION I FINALLY GOT OUT OF THE AIRPORT AT 01.00. I AM NOW REFUSING TO USE THIS AIRPORT AGAIN UNTIL CHANGES HAVE BEEN MADE. | | ............................................................................................................................................................................................. |
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| | Posted on 16 January 2008 17:15 | | | Please find copy letter sent to the MD @ East Midlands
PLEASE PASS THIS EMAIL TO YOUR MANAGING DIRECTOR, PENNY COATES
Dear Mrs Coates,
This is the second time I have used East Midlands Airport in the last couple of months & on both occasions I was appalled by the attitude of your staff. I used the Airport frequently a few years ago & how times have changed.
Your staff are overbearing, unfriendly and do not treat passengers like customers. This attitude does not seem to be isolated to a few individuals, but seems endemic in the majority of cases. My experiences did not unfortunately just apply to myself. I witnessed various examples of poor customer handling, from check-in, through the security proceedures and at the departure gate. This is not acceptable.
I am not a professional complainer, but it gets my back up that these people, in the positions they hold, seek to make passengers feel like small children.
Clearly, they have had little customer handling training.
I am a frequent flyer & generally use Liverpool, John Lennon Airport. The difference in customer handling, efficiency & staff attitudes is remarkable. On a scale of 1 to 10, Liverpool would score 9 and East Midlands a begrudging 2.
I sincerely hope that something can be done to raise your standards to those set by Liverpool, John Lennon.
Yours sincerely
Phil Oldham
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