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Airport Disruptions
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Heathrow Airport

Delays over the last 2 months

Date Security Immigration Best Airline Worst Airline
21/08/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
18/08/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
15/08/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
12/08/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
09/08/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
06/08/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
03/08/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
31/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
28/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
25/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
22/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
19/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
16/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
13/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
10/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
07/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
04/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
01/07/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
28/06/20087 Mins6 MinsVirgin Atlantic Airways - 0 MinsUnited Airlines - 20 Mins
 


Travellers Comments on Heathrow Airport


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Sue Ormes
Posted on 02 September 2007 21:05
 
Terminal 2 at Heathrow was complete and utter chaos, the staff were rude and herded us like animals. I was a horrible, stressful experience and I hated it.
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M Harrison
Posted on 02 September 2007 18:47
 
I travelled overnight from Cape Town to London Heathrow landing at 06.40. I had passed through security, X-ray, body check, identity check, etc at Cape Town before departure. I had a connecting flight from London Heathrow to Manchester Ringways departing at 08.50. From leaving the plane at 06.45 I was in a queue until reaching the departure gate at 08.25 as the gate closed. I was fortunate. I made the connection. 18 other passengers were not so lucky and had their baggage removed from the hold.
I think it appropriate to reiterate here that I was transferring, not checking in. I had already been through the process at another international airport. The simple facts are that, firstly the checks are not required so are adding unnecessary delay and frustration to the process. Secondly, if the airport authority decided that the checks are required, they must ensure there is sufficient staff available to carry the checks out.
The service was appalling and staff attitude (understandably given the shear volume of people and limited number of staff and equipment) was short and abrupt. Complaints were not tolerated, but described as ‘verbal abuse’ and individuals who did complain were threatened with being withdrawn entirely from the process and prevented from travelling on.
Heathrow is heralded as the 'worlds best'. This is patently untrue. It is, I can assure you, centuries behind the so-called 'third world' airports I used in Cape Town and Windhoek in terms of customer service and care.
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D M Canning
Posted on 30 August 2007 19:33
 
It is interesting to note that my wife who has an articial knee did not set off the metal detector alarm at Heathrow. At Stockholm (Arlanda) it most certainly did and she was examined to establish the cause.
Why do they bother!
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Allison Smith
Posted on 29 August 2007 06:59
 
I will never travel through London again. It has been my worst experience traveling. I missed my connection flights both times through Heathrow because of security delays for connecting flights. I flew through Heathrow from Los Angeles to Stuttgart roundtrip. I missed my connecting flights both times and my bags were lost both times. Luckily, they were found and sent to me while I was in Germany, but now they are still "lost" at the Heathrow airport now that I back home in the United States. There is no support, no one to help get the bags back, and I feel like they will never be returned. They sit at Heathrow now and there is thousands of dollars of my stuff in those bags. This seems illegal!
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Roger and Brenda Foulger
Posted on 28 August 2007 20:43
 
Whilst security procedures took some time at Heathrow when we went to Australia in early June, the overall experience was basically acceptable. However, there was and still is a lack of specific information as to what you can and cannot take on your journey with confusing statements as to which items should go in your hand luggage and which should be placed in your case. More serious problems occur elsewhere and particularly bad is Cairns in Australia where confusing instructions are given in that checkin staff give differing information from security employees and in consequence confusion reigns. One ridiculous comment was that you could take on board pre-purchased water on a domestic flight but not on an international flight; as if this makes any difference to a terrorist!

Having had an artifical knee replacement some 6 years ago, which is titanium, this always makes the walk-through machine bleep and I (Brenda) am treated rather like a criminal with sometimes a complete lack of sensitivity. This must surely be a regular occurence in these days.

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Anthony Clarkson
Posted on 28 August 2007 11:01
 
Outbound was fast due to Check-in kiosks, and security had 5 scanners open. Inbound on 27/8 at 20:00 was the worst I have ever seen at any airport in the world
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