Airport Delays - The Inside Story
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“As one of the UK’s leading, most innovative independent travel companies Travel Counsellors are leading the campaign for immediate improvements to the way UK airports are operated. We are calling on all industry bodies to acknowledge the fact that current delays, created by poor processes and insufficient staff numbers, are unacceptable. I fully appreciate the efforts of the government and airlines to impose increased security procedures and recognise that these are in place for all of our safety.
However, I do not believe by adopting these we have to accept the lengthy queues that are becoming commonplace. In my opinion it’s the airports that are being irresponsible. They have the opportunity to show how efficiently they can overcome the problems of security through implementing better procedures, but at the same time having a system and a process that does not deter travellers.
The industry must now with one voice insist that airports look at improving their security processes, as otherwise they will unwittingly deliver to the terrorists the grid lock of travel that they so crave.
We are giving you the chance to have your say. If you have suffered at the hands of airport delays, whether it be at check-in or security, please let us know about it by filling in the on-line forms provided. We need to make UK authorities take action and with your feedback and support, we can really make a difference.”
David Speakman, Chairman, Travel Counsellors
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