Travellers Comments on UK airports
Total Comments To Date:
542
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What travellers had to say about
All UK Airports |
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| Debbie Sayers |  | Liverpool |
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| | Posted on 13 March 2008 15:15 | | | LIVERPOOL AIRPORT 12.03.2008
Disgraceful and outrageous what I witnessed at Liverpool Airport this evening. Took an over an hour to get through passport.
At best inconvenient
At worse dangerous
Long queues of football supporters - abuse and roudiness. There were no police at all. There were attempts to storm the control. A woman passport checker was crying. Yes crying! only two of them to deal with 100s of passengers.
I was appauled and will be writing to my MP to complain and for an investigation. Who runs immigration at the airport?
Deborah Sayers
Maghull | | ............................................................................................................................................................................................. |
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| Barbara Charlton | | Gatwick |
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| | Posted on 10 March 2008 11:38 | | | first at check in so no queue. If only people would listen when told by all the staff walking the queue asking people to please remove their jackets, their laptops and shoes BEFORE they reach the xray machine. If they did it would shorten these q's by a lot.
I noticed there are extra staff and xray machines at last, but its only March. Once they bring in the fingerprinting as well next month, and the summer season kicks in it will be chaos again! | | ............................................................................................................................................................................................. |
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| J Mack | | Manchester |
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| | Posted on 09 March 2008 12:21 | | | | What an improvement in immigration - where did all the staff come from? | | ............................................................................................................................................................................................. |
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| M Faulkner | | Manchester |
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| | Posted on 09 March 2008 12:19 | | | | Coming in so much easier than going out MA could learn something from BIA | | ............................................................................................................................................................................................. |
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| Kirsty Champion |  | Southampton |
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| | Posted on 03 March 2008 13:17 | | | | Our flight was 09.05, we arrived at Southampton airport to check in at 07.45. After waiting 30 mins to check in, we were told that our plane had not yet arrived at Southampton and we could check our luggage in but we were not allowed our boarding passes and had to wait in check in area until 09.15. (with no apologies for delay) at 09.15 we returned to the check in desk, and were told that they had no further news and to continue waiting in the check in area until 10.00 - again not one single apology from any member of Air France or Southampton Airport staff. At 10.00 we once again returned to the check in desk to be told that the plane had landed and we would be called shortly. When we asked why some passengers had been allowed through to the departure lounge whilst approx 12 of us were made to stay at check in, we were told that they were unsure why this had happened. Eventually we were called to the check in desk at 10.20 where we had our names read out all in a line (very unprofessional) with our seat numbers 'hand written' on our boarding passes. When we went through to departures we were 'told off' by Southampton staff for being late and that the final boarding call had been made several times. When I tried to explain that our delay was due to Air Fance & check in I was greeted with frowns and tuts. When we boarded the aircraft, all passengers who had not been allowed through to departures (myself & my partner incl) were scattered across the plane in random seats, not even attempted to be sat together. Even a family with a young child were not given seats together - and were told to board the plane and sort it out once on board! In summary, I was totally disgusted with the customer service from Air France and Southampton airport - not one single apology, with rude staff at check in and on board. I can assure you that I will not be flying with Air France again & will not be recommending Air France either. | | ............................................................................................................................................................................................. |
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| Jason Breakwell | | Bristol |
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| | Posted on 03 March 2008 06:46 | | | | No delay for me at security because the airline "fast-tracked" me to avoid the queue which streteched down the stairs and across the entire check-in hall. | | ............................................................................................................................................................................................. |
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