Travellers Comments on UK airports
Total Comments To Date:
549
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What travellers had to say about
All UK Airports |
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| richard harwood |  | Liverpool |
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| | Posted on 10 November 2008 19:05 | | | The outbound flight was delayed more than 2 hours without any notification .People tried to find out what was happening.Replies from Easyjet staff were all different ranging from ticketing problems at Barcelona ,2 announcements 4 announcements ,we had all missed the plane but they had managed to find room on next plane due out at 20-08pm more than 100 which eventually left at 21-30,and when we got on the plane the pilot said that technical problems caused the delay.All this caused many people to miss transfers to resorts .I personally was 162 euros out of pocket and took5 days of my 10 day holiday to contact anyone on the telephone numbers given to me.I have since contacted the insurance company,tour operator and airline and they all say that I have no grounds for compensation.this all started from no announcements at Liverpool Airport.
Any advice would be greatly appreciated
Yours sincerely
Richard Harwood | | ............................................................................................................................................................................................. |
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| P. Tracy-Inglis |  | Heathrow |
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| | Posted on 21 October 2008 16:20 | | | The queue for Air Mauritius was confusing as Singapore Airlines was checking in at the same time, however once they got it sorted it was OK.
Immigration is easy now thanks to iris recognition. | | ............................................................................................................................................................................................. |
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| John Wood | | Stansted |
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| | Posted on 13 October 2008 10:51 | | | | Worst queues I have ever seen in an airport. Took over an hour to get from arrival gate to passport control. Everyone held back in arrival tunnels due to overcrowding. Airport totally inadequate to deal with volume of passengers on Sunday night. Avoid if possible. | | ............................................................................................................................................................................................. |
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| Graham Wright | | Liverpool |
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| | Posted on 06 October 2008 19:24 | | | | We were held up for so long in the queue for security that we missed our flights and had to pay extra to travel on the next flight. When I complained to Liverpool airport they told me that I should have used the "fast lane", and they do not accept any responsibility. I consider this to be unacceptable, and have approached the CAA, AUC, and am about to contact the Department of Transport and my local MP. Good luck with your campaign; it is certainly needed in Liverpool! | | ............................................................................................................................................................................................. |
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| Barbara Hall | | Bristol |
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| | Posted on 02 October 2008 21:20 | | | | Because of ATC meltdown our outbound flight was cancelled after we had processed check in and boarding card procedure. There was a lack of info although I can understand the confusion that 7 cancelled flights caused. There was only one person at first on the desk to handle the vast numbers of people trying to rebook etc. I was unhappy that at the airpot (Bristol) there was only a phone link for help and instructions given to use the internet point to access the town map to book hotel for the night. This was impossible due to the large number of people trying to use the facility and only four terminals available. My difficulty was that of being stranded at night with no available link to assist in finding hotel info - even a handout list would have helped. I think the airport should consider that older passengers are not always internet savvy and as in our case sometimes have medical conditions that create further distress and anxiety. Good news is enjoyed the holiday, am only out of pocket for hotel stay on the delayed night and obviously shall be pursing this through insurance. Many thanks. Barbara Hall - sorry to be so long winded! | | ............................................................................................................................................................................................. |
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| Elizabeth Daniels | | Gatwick |
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| | Posted on 23 September 2008 14:27 | | | | Just an awful experience. They could see that there was a problem with the queue getting bigger bigger but no-one from the airport seemed to care. They were happy to watch people fighting and being abusive to each other because of people pushing in the queues. They felt it was not important enough to intervene! | | ............................................................................................................................................................................................. |
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