Travellers Comments on UK airports

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What travellers had to say about Bristol Airport

Barbara Hall

Bristol

Posted on 02 October 2008 21:20

Because of ATC meltdown our outbound flight was cancelled after we had processed check in and boarding card procedure. There was a lack of info although I can understand the confusion that 7 cancelled flights caused. There was only one person at first on the desk to handle the vast numbers of people trying to rebook etc. I was unhappy that at the airpot (Bristol) there was only a phone link for help and instructions given to use the internet point to access the town map to book hotel for the night. This was impossible due to the large number of people trying to use the facility and only four terminals available. My difficulty was that of being stranded at night with no available link to assist in finding hotel info - even a handout list would have helped. I think the airport should consider that older passengers are not always internet savvy and as in our case sometimes have medical conditions that create further distress and anxiety. Good news is enjoyed the holiday, am only out of pocket for hotel stay on the delayed night and obviously shall be pursing this through insurance. Many thanks. Barbara Hall - sorry to be so long winded!

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Andrew Munden

Bristol

Posted on 08 April 2008 16:00

The outbound flight was delayed by 1 1/2 hours largely due to a shortage of despatchers and buses to get to the planes. Check in and security were both OK. On the inbound flight significant delay at immigration. Only three out of 5 desks were manned and although I was not affected I thought that provision should have been made for those with small children and pregnant women to somehow jump the queue.

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Jason Breakwell

Bristol

Posted on 03 March 2008 06:46

No delay for me at security because the airline "fast-tracked" me to avoid the queue which streteched down the stairs and across the entire check-in hall.

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Pete

Bristol

Posted on 07 February 2008 15:51

Horrendous queues. We felt like cattle.

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Ray Shute

Bristol

Posted on 07 January 2008 20:22

7 - 8 Easyjet departures in less then 90 minutes means, even with +/- 10 check-ins, a very fraught check-in procedure

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John Herbert

Bristol

Posted on 12 December 2007 12:06

We were very lucky at immigration as there was absolutly no queue. I have waited in line for over 20 minutes on other occasions especially when the entire Bristol based Easyjet fleet (10 planes) return within a short space of each other. The 4 immigration desks are then wowfully inadequete.

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