Travellers Comments on UK airports
Total Comments To Date:
542
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What travellers had to say about
Heathrow Airport |
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| Joe Burmester |  | Heathrow |
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| | Posted on 03 September 2007 10:17 | | | | KLM check-in handled through Kiosk in reasonable time, but line to then drop baggage took approximately an hour. Poor organization, unresponsive agents, logisical nightmare. | | ............................................................................................................................................................................................. |
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| chris | | Heathrow |
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| | Posted on 03 September 2007 07:24 | | | | London bound friday night nobody from SAS knew anything about new EU Compensation rules. Flight delayed by 2.5 hrs no free drinks or food vouchers actually nobody from SAS to advise what was happening at all.. | | ............................................................................................................................................................................................. |
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| Sue Ormes | | Heathrow |
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| | Posted on 02 September 2007 21:05 | | | | Terminal 2 at Heathrow was complete and utter chaos, the staff were rude and herded us like animals. I was a horrible, stressful experience and I hated it. | | ............................................................................................................................................................................................. |
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| M Harrison | | Heathrow |
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| | Posted on 02 September 2007 18:47 | | | I travelled overnight from Cape Town to London Heathrow landing at 06.40. I had passed through security, X-ray, body check, identity check, etc at Cape Town before departure. I had a connecting flight from London Heathrow to Manchester Ringways departing at 08.50. From leaving the plane at 06.45 I was in a queue until reaching the departure gate at 08.25 as the gate closed. I was fortunate. I made the connection. 18 other passengers were not so lucky and had their baggage removed from the hold.
I think it appropriate to reiterate here that I was transferring, not checking in. I had already been through the process at another international airport. The simple facts are that, firstly the checks are not required so are adding unnecessary delay and frustration to the process. Secondly, if the airport authority decided that the checks are required, they must ensure there is sufficient staff available to carry the checks out.
The service was appalling and staff attitude (understandably given the shear volume of people and limited number of staff and equipment) was short and abrupt. Complaints were not tolerated, but described as ‘verbal abuse’ and individuals who did complain were threatened with being withdrawn entirely from the process and prevented from travelling on.
Heathrow is heralded as the 'worlds best'. This is patently untrue. It is, I can assure you, centuries behind the so-called 'third world' airports I used in Cape Town and Windhoek in terms of customer service and care.
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| D M Canning | | Heathrow |
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| | Posted on 30 August 2007 19:33 | | | It is interesting to note that my wife who has an articial knee did not set off the metal detector alarm at Heathrow. At Stockholm (Arlanda) it most certainly did and she was examined to establish the cause.
Why do they bother! | | ............................................................................................................................................................................................. |
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| Allison Smith | | Heathrow |
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| | Posted on 29 August 2007 06:59 | | | | I will never travel through London again. It has been my worst experience traveling. I missed my connection flights both times through Heathrow because of security delays for connecting flights. I flew through Heathrow from Los Angeles to Stuttgart roundtrip. I missed my connecting flights both times and my bags were lost both times. Luckily, they were found and sent to me while I was in Germany, but now they are still "lost" at the Heathrow airport now that I back home in the United States. There is no support, no one to help get the bags back, and I feel like they will never be returned. They sit at Heathrow now and there is thousands of dollars of my stuff in those bags. This seems illegal! | | ............................................................................................................................................................................................. |
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