Travellers Comments on UK airports

Total Comments To Date: 542

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What travellers had to say about Liverpool Airport

Debbie Sayers

Liverpool

Posted on 13 March 2008 15:15

LIVERPOOL AIRPORT 12.03.2008

Disgraceful and outrageous what I witnessed at Liverpool Airport this evening. Took an over an hour to get through passport.

At best inconvenient
At worse dangerous

Long queues of football supporters - abuse and roudiness. There were no police at all. There were attempts to storm the control. A woman passport checker was crying. Yes crying! only two of them to deal with 100s of passengers.

I was appauled and will be writing to my MP to complain and for an investigation. Who runs immigration at the airport?

Deborah Sayers
Maghull

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Peter Mawdsley

Liverpool

Posted on 02 March 2008 10:55

No delays at all either at security outbound or immigration inbound

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David Robinson

Liverpool

Posted on 25 February 2008 20:54

I have been flying from Liverpool to France weekly since April 2007. Only had significant security delays two or three times (so have needed to use Fast Track)

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Robertus

Liverpool

Posted on 23 February 2008 13:00

A complete and utter nightmare - we almost missed our flight despite being well on time at LJLA - solely due to the radiculous hour-long queue for security. LJLA also runs a queue jumping system at £2 per person. A rip off (we all pay airport tax already when purchasing a ticket) and absolutely unfair treatement (the rich can go through faster!), as there are about 4 gates to pass if you pay, but only a narrow lane with stairs otherwise. Is this even legal? Further, about 3-4
airport staff were assissting eagerly in collecting the money by "Fast Track" machines (that's a joke, right?). I suggest they would be deployed at security instead.

There were lots of angy, frustrated and dissatisfied (mildly said) passengers, all worried about whether being able to catch their flights. The security were also pretty rude and unprofessional. When I raised a question, they addressed me as "my mate" (are we friends? well, I do not recall we had per tu), and they requested that my whole family removes their shoes, including my little onces (that much about freedom of information!). After that the security at the x-ray machine waived to his colleague. We received a special treatement: all my handbag items were scanned one-by-one, even a half-inch memory stick, my ipod ear plugs, etc... altogether about 20-25
pieces. When I asked why is this all necessary, the security personnel said, he can call his manager if I want to complain. I said no thanx, as time is now really short. In spite me repeating twice that I do not wish to complain, he still insisted calling for his boss. Again, I became "mate", now to the manager (it seems LJLA is a place to make lots of friends quickly:)), who has advised me to complain in writing on a very synic tone with a smile on his face. When I got back the items and the handbag taken away for special scanning, all they were damped on a tray, and I was reminded to "... you are ready, here are belongings, move on quickly". I packed away carefully
everything what was returned to me and the empty tray was grabbed out almost from our hands. I only noticed upon my arrival that items were missing. I phoned the LJL Airport immediately, but I was denided to have a word with a representative from airport security, in spite of reminding staff that some items are "sensitive" in terms of data protection. I was also advised, that "it is the responsibility of the passangers to make sure that all items are collected". So, is this a
memory game or what? And what if something is not returned at all, like in this case? Was it an accident or was this some sort of retaliation for daring raising questions? In legal terms it is called theft or unlawfull appropriation if a property is taken away against the will of the owner. I was also told that my missing items were passed to the Information Desk, and I was advised to come and collect them. For the question of what if I am in the US, the response was: "...well, items not collected go to charity...".

I will try and avoid this airport whenever I can again and recommend the same for all others unless the situation improves. Now I am pressing police charges.

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Ian Thorp

Liverpool

Posted on 22 February 2008 22:54

I have been travelling from Liverpool for many years now. It used to be that you could genuinely get through the outbound experience in an hour. No chance any more . They have a policy of slowing down the ones that wont pay the £2 fast track ( one security open only for those that wont pay , yet 3 or 4 for those that pay the extra) disgrceful behaviour that now makes me think twice about a short break or choose another airport. ALLOW at least 2 HOURS now . NOT GOOD!!!!!

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alun pugh

Liverpool

Posted on 13 February 2008 18:04

A complete nightmare - nearly missed my flight despite doing an on-line check in, travelling with a just a small carry on and arriving in very good time - solely due to the one hour queue for security. LPL runs a queue jumping system at £2. A rip off of the first order.
Lots of angy, frustrated passengers running for flights -a spot of air rage later anyone?

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