Travellers Comments on UK airports

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What travellers had to say about Manchester Airport

Belinda Paul

Manchester

Posted on 10 March 2009 14:52

Dateline - March 03/08th 2009
Location - Manchester Airport

I have been using Manchester Airport on a regular basis for the last couple of years and have seen the place deteriorate inspite of the cosmetic changes and new shops.

Short delay at Security Checkpoint however am appauled at the fact that one has to pay a £1 clear plastic bag 'tax' - so how much more money will Manchester Airport make?

Eye retinal scan office closed again! Thank goodness my other half paid out for executive lounge entrance as a treat- lovely service at Terminal 2. With all the drilling and banging we encountered at least one could get away from the building works that out-Dubai Dubai.

Upon our return to Manchester into Terminal 1 we attempted to use the biometric machines that have been installed to be turned back by someone who said Irish passports would have to go through the Irish queue? I think he meant Iris. We ended up having to go back to the horizontal floor travelators some 200 yards back joining a disjointed queue of weary tired passengers and footballers.

I have emailed and rang the UK Border Service to no avail to get some answers as to why offices are closed and staff are lacking in numbers.

In fact when I rang one office at the airport and the conversation went like this:

"UK Border Service"
"Hello I want to complain"
"What do you want to complain about?"
"The queues and the closure of the retina office
"Oh we dont deal with that"
"You are the Border Service are you not?"
"Yes but we do not deal with that you need to contact the Border Service at Terminal One"
"Thats who the operator put me through to"
"Yes we are the border service but we dont deal with passports or iris"
"Well who does?"
"The border service"

It transpires he meant the old Passport Control. I spoke to someone briefly at Terminal 1 who I could not get any sense out of to ask why my husband, 3children and I have to queue for ages. No one has volunteered to answer so far. I only think it is a reasonable request that they comply? Dont you?

Belinda Paul
Nigel Smith
Jessica Smith-Paul (aged 7)
Fiona Smith-Paul (aged 5)
Nigel Smith-Paul Jr (aged 6 months)

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Tanya Worsley

Manchester

Posted on 02 March 2009 07:10

Emirates were brilliant from start to finish with regard to outbound, inbound and connecting flights

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Irene Ruddock

Manchester

Posted on 29 January 2009 12:50

Manchester Airport - the world's favorite building site?

Spent 20 minutes at security on the way out to Germany to weave through duty free. I wanted to enrol on eye recognition. Office closed due to works nearby.

It gets worse.

We return to Terminal One to what I can only describe as artic temperatures.

A frosty welcome from Manchester Airport. Realise I have a chip passport so try and use mine to be advised there was a system glitch.

Had to queue to see shivering border guards huddled around an oil heater wearing scarves gloves and winter coats. Disgraceful.

Precisely how much money does Manchester Airport make each year from the travelling public and cannot get their act together.

What a rigmarole!

Irene Ruddock
Gorton

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Jenny Huggins

Manchester

Posted on 20 August 2008 18:57

can someone please let me know asap

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John & Wilma Lees

Manchester

Posted on 29 July 2008 11:40

Main problem outbound is the humiliating snake at Manchester Terminal 1 to get through Security checks. God knows how much the installation of this set-up must have cost, and who pays for it? The passenger, no doubt, and all in the name of security, so we mustn't grumble. Still, with all the staff it helps to keep the unemployment figures down.
Even worse is the degrading set-up at Customs on return. Necessary of course, but unfortunately an over-reaction and at least 10 years too late.
Reminder -- must try to fly from Liverpool or Blackpool if possible in future.

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Margie Monks

Manchester

Posted on 02 July 2008 10:58

Saturday 28 June 2008

What an appalling to-do when we arrived back at Manchester Airport.

We touched down at 2.55 pm to be met at terminal three to be sat on an aircraft for more than 30 minutes to then be put on a bus to collect our bags.

No sympathy for anyone. My husband has high blood pressure and diabetes. We got off the bus to make our way into the building.

We waited and waited and waited for our bags to be told by an airport manager that we had been dropped off at the domestic arrivals baggage hall.

There was a lot of whispering and what appeared to be counting of passengers as we had not got through passport control. I saw people who could not be bothered to wait as they had no bags to collect leave through the doors as the airport staff tried to get everyone to make their way to passport control whereever that was.

We were taken up to passport control and properly processed hoping our bags would be ready.

No not at all - it was another 60 minute wait.

There was no one from Easyjet to apologise or explain. In fact a cleaner explained that it wasnt the first time there had been a botch up and for international flights to be sent into the domestic arrivals.

We then missed our flight to Belfast.

How embarrassing!

My husband was distressed at it all particularly the delay and the fact that people got in without being seen.

We have written to our MP to complain.

Margie and Arthur Monks
Portadown

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