Travellers Comments on UK airports

Total Comments To Date: 542

Select an Airport

< Previous 1 2 3 4 5 6 7 8 Next >

What travellers had to say about Manchester Airport

Hazel

Manchester

Posted on 31 March 2008 17:32

Arrived at terminal 2 that appeared to resemble a building site. Areas cordoned off & staff appeared not to be able to direct passengers into the correct queues.

With over 70 check-in desks & hundreds of passengers aiming to get into the departure lounge there were only three security desks in operation where your boarding cards were checked. This meant a bottleneck & QUEUE was created. You then continued into several chicanes for baggage security checks & not all lanes were opened. Again another bottleneck & QUEUE.

The colour scheme is dour & uninspiring. Whoever thought that grey & purple would create a calm & welcoming environment obviously hasn't experienced other international airports where passenger welfare is on par with the commercial factors.

Why are there so few immigration desks & yet so many check-in desks?
Surely the number of passengers leaving have to return, yet the facilities simply create yet another very irritating bottleneck?
When families have travelled long distances the last thing they need on arriving at Manchester is to be stuck in ANOTHER QUEUE listening to an inane announcement about Border & Immigration Control.

Manchester Airport would do well to make sure that passenger comfort & welfare is given the same emphasis instead of seeking to create optimum profits from the inflated pricing structure in departures.

What will it be like when people are trying to go on their "summer" holidays?
Delivering a first class service for ALL passengers at Manchester needs to be addressed now.

.............................................................................................................................................................................................

Reading

Manchester

Posted on 14 March 2008 08:23

No problems experienced either at Manchester or at Tenerife North

.............................................................................................................................................................................................

J Mack

Manchester

Posted on 09 March 2008 12:21

What an improvement in immigration - where did all the staff come from?

.............................................................................................................................................................................................

M Faulkner

Manchester

Posted on 09 March 2008 12:19

Coming in so much easier than going out MA could learn something from BIA

.............................................................................................................................................................................................

Fatima Blush

Manchester

Posted on 26 February 2008 18:28

Here is where my story begins.....

We weave our way through confused drivers and diversions as we approach Manchester Terminal One. My husband and I (no not royalty) were dropped off by our polite and talkative taxi driver at departures. We battle through plumes of cigarette smoke which amasses outside the departure doors - mostly staff in uniform with passes showing to the departure and check in areas.

My husband is asked whether we want priority boarding and the usual questions about bags by a check in girl who seems more interested in plastering on more foundation having been egged on by her coworker on the next desk.

We wind our way through the temporary boardings that propagate what a world class airport Manchester will be - personally a team of dynamite experts and a digger would be the solution having seen the smelly dirty toilets with broken door handle and seat. I tried to convey this to the cleaner who said she could not understand what I was saying - broad Burnley accent. It so happens we had a euro phrasebook to convey on our concerns. She leapt to it to sort out the mess.

We make our way into a Boots to join a queue to be told that we had to buy drinks airside. My husband saw a drinks machine and commented that the price of the diet cola was cheaper landside than airside- an e-mail to the city council and the trading standards council is my next step.

We shuffle slowly to the security point to have our bags placed through a scanner. My husband is told by someone who looks like he is doing work experience out of school to take his shoes off. Thankfully my husband's choice in socks mean that the dirt on the grubby carpet would not leave a souvenir reminder of the airport.

We end up in the post security zone where we are bombarded with airport staff asking me to test the latest perfume, my husband is pestered again (having been asked landside) to take out a credit card. All we want to do is sit down and eat breakfast - albeit it at a price that I think was extortionate and not good value for money.

We make our way to the gate to go up and down up and down various glass like corridors. A woman in a wheel chair must have been in umpteen lifts. So much for planes trains and automobiles as she added wheelchairs and lifts to the list.

We finally get to our gate to be advised that the airbridge was broken and there would be a delay in boarding. Not including the passengers who were on board waiting to get off.

Anyhow we leave the wonderful world of Manchester to return a week later........

Airbridge - not fixed. Delay exiting airplane we had to go down slippery steps wheeled up next to the plane only to have to go up and down again and again to make our way to passport control.

We joined another queue to come back into our own country. It took over an hour. In fact it was several queues. We approach a sign that says we are going to be waiting no more than 15 minutes - a blatant untruth. There must have been 1000s of people crammed in like sardines it was diabolical. Only 4 officers carrying out checks on passports.

The only consolation being our bags were waiting for us on the carousel.

We then have to fit through more corridors and Manchester Airport's last ditch attempt to sell you booze and chocolate into a dull depressing and dark arrivals area that has not changed one iota in years.

Fatima Blush

.............................................................................................................................................................................................

Stella Rigby

Manchester

Posted on 25 February 2008 15:23

Manchester Airport Terminal One - 10 oclock/evening 19.02.2008 return from Frankfurt - LH4858

Appalling wait at passport control. Only 4 officials on desks. Assured by address system that all staff were available. 1000s of passengers. It was like the United Nations.

I travel frequently to Germany and can accept these delays in the summer. February? What is it going to be like in August?

Somehow I do not think it will get any better and judging by the comments I have read will get worse before it begins to improve.

Stella Rigby from Lower Biddulph

.............................................................................................................................................................................................

Select an Airport

< Previous 1 2 3 4 5 6 7 8 Next >

Media and Airport News

Britain will suffer for 'a generation' without Heathrow's third runway, says BA Britain will suffer for 30 years without a third runway at Heathrow, says BA.	Virgin and easyJet ready Gatwick bid Virgin Atlantic and easyJet are ready to move for Gatwick Airport.	Geoff Hoon supports Heathrow's third runway Transport secretary Geoff Hoon has stated his support for the creation of a third runway at Heathrow Airport.	Boris Johnson appoints engineer for Thames Estuary airport project Boris Jonson appoints a senior civil engineer to assess his floating airport project.	Delhi to host the world's second largest airport terminal The second largest airport terminal in the world is to be built in Delhi.

Terms and Conditions