Travellers Comments on UK airports

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What travellers had to say about Manchester Airport

Roger Shaw

Manchester

Posted on 10 May 2008 11:41

Diabolical wait at Manchester Airport

Queues everywhere. Forced to go through a duty free area. We were treated like sheep.

Ordeal on return. Queues to come back in at passport control.

Tannoy announcements assuring us of all available staff deployed.

What is it going to be like in the summer?

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Maureen Banks

Manchester

Posted on 29 April 2008 21:05

Appalling queue getting through UK passport control at Manchester aside from the fact the walkways were not working.
Place teeming with passengers. No toilets in use. Complained to an unhelpful duty manager as there was no warning of this after arrival.

Manchester Airport is appalling.
Queues everywhere

Maureen Banks

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H Bratley

Manchester

Posted on 14 April 2008 19:18

Long, long queue for check in which was very, very slow and the pre-booked seats were not available although they had been booked for 6 months. By the time we got checked in, been through security and queued for a further 20 minutes to go tho the loo in departures, we had to rush to avoid missing the 'plane.

Qatar Airways a five star airline - not at check in!

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Hazel

Manchester

Posted on 31 March 2008 17:32

Arrived at terminal 2 that appeared to resemble a building site. Areas cordoned off & staff appeared not to be able to direct passengers into the correct queues.

With over 70 check-in desks & hundreds of passengers aiming to get into the departure lounge there were only three security desks in operation where your boarding cards were checked. This meant a bottleneck & QUEUE was created. You then continued into several chicanes for baggage security checks & not all lanes were opened. Again another bottleneck & QUEUE.

The colour scheme is dour & uninspiring. Whoever thought that grey & purple would create a calm & welcoming environment obviously hasn't experienced other international airports where passenger welfare is on par with the commercial factors.

Why are there so few immigration desks & yet so many check-in desks?
Surely the number of passengers leaving have to return, yet the facilities simply create yet another very irritating bottleneck?
When families have travelled long distances the last thing they need on arriving at Manchester is to be stuck in ANOTHER QUEUE listening to an inane announcement about Border & Immigration Control.

Manchester Airport would do well to make sure that passenger comfort & welfare is given the same emphasis instead of seeking to create optimum profits from the inflated pricing structure in departures.

What will it be like when people are trying to go on their "summer" holidays?
Delivering a first class service for ALL passengers at Manchester needs to be addressed now.

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Reading

Manchester

Posted on 14 March 2008 08:23

No problems experienced either at Manchester or at Tenerife North

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J Mack

Manchester

Posted on 09 March 2008 12:21

What an improvement in immigration - where did all the staff come from?

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