Travellers Comments on UK airports
Total Comments To Date:
542
|
|
|
|
What travellers had to say about
Manchester Airport |
|
|
| |
| David Smith |  | Manchester |
|
| | Posted on 04 February 2008 21:00 | | | Dear Readers
My wife and I returned from seeing our daughter and family in the Canaries having had a hectic Christmas with our other grandkids in Yorkshire.
Flight home was on time to be delayed because of bad weather - I can kind of live with that. The cabbie was all clued up and had been in contact with the information team at Manchester.
We arrived back in England to large queues backing away from the passport desks. We sidled over to the IRIS Machine to find it boarded off - the airport were replacing desks. What was the point in enrolling. Did the airport and the immigration management not communicate with each other. We will not be using IRIS again this year unless you need it to get back into Yorkshire from Lancashire!
We waited for over 60 minutes to get through passport. The officers were pleasant enough and professional. You could see they were trying their best.
I was insensed when I read comments from the assistant director of immigration who I think will wish he rued the day he made public comments about not apologising when my wife (riddled with osteoporisis) and I were forced to queue to come back into my own country. The buck stops with him does it? I have wrote to my local MP, Paul Goggins, having been shown the Manchester Evening News article in our local.
David and Ann "Young At Heart" Smith
S Manchester | | ............................................................................................................................................................................................. |
|
| |
| LYNNE HOMERTON | | Manchester |
|
| | Posted on 01 February 2008 18:57 | | | I discovered your site having read an article in the Manchester Evening News. Well done! I passed through Manchester returning from Dubai to discover the IRIS machine out of order. We had to queue for 40 minutes at the terminal.
So Mike Lowe the assistant director makes no apologies? Claims to have an extra 17 staff. It was January not a busy summer. More staff are needed. I found his remarks contemptful, arrogant and patronising.
I would not take that attitude | | ............................................................................................................................................................................................. |
|
| |
| Simon Miller | | Manchester |
|
| | Posted on 01 February 2008 18:34 | | | I saw an item on another site regarding passport delays inbound into Manchester and thought i'd add my piece!! I left Mcr on Sunday 27th with BMI to Las Vegas, no problems ref checking in and security and no problems in Vegas upon arrival. The plane was full (200 pax) and Las Vegas had around 10 border control staff on duty to meet the flight. We whizzed through even with the mandatory passport, Visa Waiver forms, fingerprinting and photographs being taken.
Compare this to Thursday am arrival back in Manchester. Again, arriving with BMI from Chicago with a full flight to be met by THREE immigration staff on duty... one for non-eu's and two for eu nationals.
It took 4 times as long to get back through Manchester than it did to get through Las Vegas!
Also, customs staff on duty at LAS conducting the usual questions forms and random searches of people and their luggage. At Manchester.....nobody on duty!
Lack of staff is clearly an issue in certain departments at Manchester!! | | ............................................................................................................................................................................................. |
|
| |
| Lucy Medlock | | Manchester |
|
| | Posted on 01 February 2008 00:58 | | | Iris Machine not working at Manchester
Long queues at immigration and wait at baggage collection
on top of lousy service and people (mainly staff) congregated outside exit smoking......... | | ............................................................................................................................................................................................. |
|
| |
| Martin Griffiths | | Manchester |
|
| | Posted on 29 January 2008 16:36 | | | Manchester is a shambles. The aim of all airports should be to get 95% of passengers off the airport and onto their onward travel within 30 minutes of the plane touching down. Singapore manages it with ease. Liverpool virtually always. Manchester never. In fact when I do travel from Manchester it takes me longer to get home than when I travel from Liverpool, even though Liverpool is 30 minutes drive further away.
Immigration is slow, with large queues particularly when several widebody jets arrive at the same time. Still it keeps the passengers away from the Baggage carousels, so the wait there is only 15-20 minutes.
In the end the reason why Manchester is so poor is that there has been inadequate investment both in the physical systems for managing passenger flow, and inadequate staff on duty.
If Manchester wants to call itself a great airport the management need to talk to those airports that do function efficiently.
A few smiles from the staff might help as well!!! | | ............................................................................................................................................................................................. |
|
| |
| Nancy Lewis | | Manchester |
|
| | Posted on 25 January 2008 13:55 | | | Dreadful at Manchester airport - queues and not enough personnel on duty at passport - awful. Felt ashamed and thought I was in a third world country.
Nancy Lewis | | ............................................................................................................................................................................................. |
|
| |
|
